The General Terms and Conditions of the www.hotel-ajdovec.com webshop (hereinafter: Hotel Ajdovec) have been compiled in accordance with the Electronic Commerce on the Market Act (ZEPT), the Consumer Protection Act (ZVPot), the Code of Obligations (OZ) and the Personal Protection Act (ZVOP-1).
Please read the general terms and conditions carefully before using the webshop.
The general terms and conditions deal with the operation of the webshop, user rights and the business relationship between the company and the customer. The buyer is bound by the general terms and conditions, which are effective at the time of the purchase (submission of the online order). The confirmation of the order informs the user of the general terms and conditions, the protection of personal data and the legal notice.
This web shop is managed by the company GPS d.o.o. (herein after: the provider), Trg svobode 1, 8290 Sevnica, registration number 5000661000
VAT number SI22003509, that also functions as the e-commerce service provider.
The web shop is open every day, 24 hours a day. Due to various technical or other reasons, business through our web shop or even access to the store is sometimes not possible. Therefore, the provider reserves the right to restrict or completely suspend access to the web shop for a limited or indefinite period. The provider assumes no responsibility for the failure of the shop due to non-use, any consequences of misuse of the web shop, failure of the service due to a network failure, power failure or other technical disturbances that could interfere temporarily, even for a long period of time.
PUCHASING PROCESS
User registration is not required to order. Entering personal data (first name, surname, address, e-mail address) and delivery preferences (in person pick-up at GPS d.o.o., Trg svobode 1, 8290 Sevnica, mail delivery) is mandatory for the execution of the order. When the buyer is a legal entity, entering the company name and VAT number is mandatory.
Payment is possible via a direct bank transaction, credit or debit card (Stripe).
The buyer selects the product by clicking on Add to Cart. 1 product is sufficient to complete the purchase. After selecting all desired products, the customer is directed to the Cart page where they can change the number in the Quantity field to change the quantity of pieces of each product (the information in Cart is refreshed by clicking the Update Cart button). If the buyer wishes to make a purchase, they click on the Continue to check-in button. This action moves the customer to the Completion of Purchase page. In the following steps (Billing Information, Delivery Information, Delivery Method, Payment Method), the buyer enters all billing information, the delivery address, delivery method and payment method. After entering all the information, the buyer has the option to review the order and order related costs in on the Checkout page. The buyer can complete the purchase by clicking on the Buy now button.
You can terminate the ordering process at any time by closing the browser window, unless you have already confirmed the order immediately after entering the data. In this case, please contact us via info@hotel-ajdovec.com.
After the order is made, you will receive an order confirmation via e-mail with the payment information, while your order is also saved in the provider’s archive. You can access this or any other information related to you upon a written request sent to info@hotel-ajdovec.com or to the company’s address.
PRICES
All prices are in euros and include VAT (22%). The company GPS d.o.o. is liable for value added tax.
Prices are valid at the time of order and do not have a predetermined validity, except in case of discount where the validity of the discount is specifically marked.
Despite the extraordinary effort to provide the most up-to-date and accurate data, it may be that the price information is incorrect. In this case, or if the price of the item changes during the processing of the order, the provider will allow the buyer to withdraw from the purchase.
The purchase contract between the provider and the buyer is concluded at the moment when the provider confirms the order. From that moment on, all prices and other conditions are fixed and apply to both the seller and the buyer. After the submission of the order, the buyer receives an e-mail notice that the order has been received.
PAYMENT METHOD, PAYMENT CONFIRMATION AND INVOICE
Payment method is possible by credit or debit card, through direct bank transaction. The payment deadline is 3 days after receipt of the pro forma invoice. After receiving the payment from the offer or the pro forma invoice, the order is further processed. The payment deadline for custom services or products is no later than 8 days from the date of the order.
The original invoice will be in attached to the delivered product in physical form. In case of in person pick-up, the buyer receives a printed invoice for the purchased products upon pick-up.
The invoice details the price and any costs relating to the purchase. The buyer is obliged to verify the correctness of the data before submitting the order. The buyer is obliged to verify the correctness of the invoice information and to inform the provider of any errors within 8 working days at the latest. Later objections regarding the regularity of issued invoices shall not be considered.
Each order is stored with the provider.
DELIVERY AND DELIVERY COSTS
The provider undertakes to process the order as soon as possible and the exact time depends on the product or service ordered. In the event that the product is no longer in stock at the time of ordering, the delivery period shall be extended in accordance with the delivery time of the goods from the manufacturer or importer.
Currently, the products in the online store are not in physical form, so delivery is not necessary.
SHIPPING METHOD
Physical products are delivered by our in-house delivery person. In exceptional cases, the delivery of the product will be performed by another delivery company, in which case the customer will be notified of the change via phone or e-mail.
If you believe that the delivery company needs additional information to deliver the shipment, please use the “Apartment” field for delivery details.
Upon agreement with the provider, you can also pick up the ordered product or service yourself at the address GPS d.o.o, Trg svobode 1, 8290 Sevnica. In the case of in person pick-up, the provider will notify the customer by e-mail when the goods are ready for collection.
Orders from abroad are handled individually and we reserve the right to reject the order without any further explanation. You can place your order at info@hotel-ajdovec.com.
RIGHT OF WITHDRAWAL FROM THE CONTRACT
The buyer (consumer within the meaning of the provisions of the Consumer Protection Act) may, in accordance with the law, notify the provider in writing within 14 days of receiving the goods that they withdraw from the contract without having to state the reason for his decision.
Withdrawal from the order is to be sent by the buyer to the address GPS d.o.o., Trg svobode 1, 8290 Sevnica, with the note Online purchase or via e-mail to the address info@hotel-ajdovec.com .
In the event of withdrawal from the contract, the buyer must return the received goods immediately or no later than 14 days after receipt via mail to the above address of the seller.
The consumer may not use the items without hindrance until the withdrawal from the contract. The consumer may inspect and test the articles to the extent strictly necessary to establish the actual situation. The consumer is responsible for returning the products without the original packaging or with excessively destroyed packaging or if the product shows signs of use that indicate that it has been used longer and more frequently than would be necessary to determine all its properties. The consumer is responsible for reducing the value of the goods if the reduction in value is a consequence of handling that is not strictly necessary to determine the nature, characteristics and operation of the goods. In this case, Hotel Ajdovec reserves the right to charge compensation.
Refunds will be made as soon as possible and at the latest within 14 days of the provider receiving the returned goods. The payment received is returned to the buyer with the same means of payment as he used.
The consumer does not have the right to withdraw from the contract involving the items that are manufactured according to the exact instructions of the consumer, which have been adapted to their personal needs, which by its nature is not suitable for repayment.
- COMPLAINTS
Complaints will be considered if the provider did not honor the order agreement (products not delivered or delivered damaged, the service was not performed or was not performed according to the agreement and there is no way of correcting the service). The provider undertakes to eliminate the errors as soon as possible.
The provider reserves the right to reject the complaint in the following cases:
if no invoice is attached,
if the returned product is damaged,
if the user has used the product or service without limitations until the withdrawal from the contract.
When paying for a service with a tourist voucher 2020 or 2021, a refund is not possible in the event of a complaint, however, we allow the buyer the option to use the paid value of the voucher for another service of the same value.
Material defect
The buyer has the right to claim defects on the purchased products due to a material error in compliance with the applicable Consumer Protection Act. The seller shall be liable for material defects of the goods in accordance with the provisions of civil law. Consumers are subject to the provisions of consumer law, even if they deviate from the rules set out below. The buyer may exercise his rights arising from a material defect if he notifies the company of the defect within two months from the date on which the defect was discovered. The seller shall not be liable for material defects that appear more than two years after the item was delivered. Clerical error means:
if the item does not have the characteristics necessary for its normal use or for its circulation;
if the item does not have the characteristics necessary for the particular use for which the buyer buys it, which the seller was or should have been familiar with;
if the item does not have the characteristics and qualities that were explicitly or tacitly agreed upon or prescribed.
A consumer who has informed a seller of a defect in the prescribed manner, shall have the right to request that the seller:
remedy of a real error
repayment of the amount paid in proportion to the error or
replacement of product or
repayment of the amount paid.
The buyer must notify the bidder of any material error together with a detailed description of it and submit a copy of the invoice, at his own expense and within the statutory period. The buyer must allow the provider to inspect the product.
- SAFETY
The provider uses appropriate technological and organizational means to protect the transfer and storage of personal data, orders and payments.
- PERSONAL DATA PROTECTION
The provider undertakes to protect all private data of the user in accordance with the provisions of the Personal Data Protection Act (ZVOP-1) and the General EU Data Protection Regulation. All personal data of the user are confidential and will in no case be disclosed to unauthorized persons.
Most pages of the web shop can be visited without having to disclosing personal information, such as name, address and email address. Nevertheless, some information is obtained automatically through the use of cookies and web signals (“pixel tags”), which are standard tools in the online industry. The use of cookies and web beacons allows you to identify the individual IP address, the type of browser used by the website visitor and the general activity of the visitor online.
To complete a purchase in our web shop, collecting some of your personal data is necessary. We do not pass on the information you provide to us to third parties, except for the purpose of confirming the validity of the purchase and delivery of products. The provider implements all necessary measures to protect the confidentiality of personal data in accordance with ZVOP-1 and the EU General Data Protection Regulation.
By purchasing in the web shop, you expressly agree that we store and use your personal data that you provide during ordering (name, surname, address, e-mail address, telephone) exclusively for the purpose of fulfilling the order, and we may use your e-mail address for direct marketing identical or similar products or services as you purchased in the online store. On your first visit, you may refuse cookies, which are used to load your data on the browser. By agreeing to the use of the website, you confirm that you have read the Terms of business of this site and you consent to the collection and use of personal data.
- Disclaimer
The provider is not responsible for the use of the online store and for any damage caused by the use of online content located there. The provider is working to the best of their ability to ensure that the data published on the website is up-to-date and correct. Nevertheless, the properties of the articles, the delivery period or the price may change so quickly that the administrator fails to correct the information on the web pages. In this case, the provider will inform the buyer of the changes and allow him to resign from the order or to change the ordered goods.
Although the provider strives to provide accurate pictorial representations of sales products, all pictorial representations should be taken as symbolic and thus do not guarantee the characteristics of the product.
- LEGAL NOTICE
The web shop is owned by the company GPS d.o.o., which also manages the web shop. The content published on the website is the property of the provider and may not be used without the express permission of the provider.
Sometimes it may occur that we cannot guarantee the complete accuracy and reliability of all published data. We will take all warnings seriously and correct the information posted immediately.
We do not accept any liability for any consequences arising from the use of information published on this website or the temporary non-functioning of the website and thus the web shop.
We reserve the right to change the content on a daily basis, errors in prices and written text. By using this website, the visitor confirms that he/she accepts the described conditions and agrees with them.
- COMPLAINTS AND DISPUTES
Any disputes shall be settled amicably. If no amicable agreement is reached, disputes are resolved in the competent court in Krško. In accordance with the legal norms, the seller does not recognise any performer of out-of-court settlement of consumer disputes as responsible for resolving a consumer dispute that the consumer could launch in accordance with the Out-of-Court Settlement of Consumer Disputes Act (UL, No. 81/15).
The provider complies with applicable consumer protection legislation, obligations and other regulations governing the provision of goods and services via the World Wide Web. The provider shall endeavour to fulfil their duty to establish an effective system for handling complaints and to identify the person whom the buyer can contact via the telephone or e-mail if any problem arises. The complaint can be submitted via e-mail info@hotel-ajdovec.com or to the postal address GPS d.o.o., Trg svobode 1, 8290 Sevnica or in person at the address of the provider.
In accordance with the Out-of-Court Settlement of Consumer Disputes Act (UL, No. 81/15), Regulation (EU) no. Regulation (EC) No. 524/2013 of the European Parliament and of the Council on the online settlement of consumer disputes and amending Regulation (EC) No. 2016/2004 and Directive 2009/22 / EC we publish an electronic link to the online dispute resolution platform (ODR):
The provider will confirm within five working days that they have received the complaint, inform the buyer how long they will be processing it, and keep him informed about the progress of the procedure.
The provider is aware that the essential characteristic of the buyer’s dispute, at least in terms of judicial resolution, is the disproportion between the economic value of the claim and the costs arising in the resolution of the dispute itself. This is also the main obstacle for the buyer not to initiate a dispute before a court. That’s why the provider makes every effort to resolve any dispute by mutual consent.
WEB SHOP OPERATOR
The operator of the online shop on the website www.hotel-ajdovec.com is GPS d.o.o., Trg svobode 1, 8290 Sevnica
Information about the data manager:
Company name: GPS d.o.o.
Address: Trg svobode 1, 8290 Sevnica
Registration number: 5000661000
VAT number: SI22003509
Subject to VAT: YES
Phone: +386 81 603 060
E-mail: info@hotel-ajdovec.com
Bank account: IBAN SI56 0315 3100 0600 421 (SKB d.d.)
The company was registered in the court register at the District Court in Krško on 28th December 1989.
Matriculation number: SRG 10017000
Sevnica, 03.03.2022
